Questions and Answers

Yes, free parking is available on site for the convenience of our visitors.

MY FUN suits a wide range of ages, from little ones enjoying a dedicated toddler zone, through younger children and on to older kids and teens, with a whole range of attractions, games and rides for the entire family.

Yes, MY BABY is a fully indoor, air conditioned venue, so it is a comfortable day out all year round.

Yes. MY BABY hosts birthdays and private events in dedicated spaces, tailored to you, with plenty of options for a perfect celebration for the children and the whole family.
For details and bookings call: 054-2604711

Yes, the venue is fully accessible and suitable for prams and for visitors with disabilities.

We will be glad to gift wrap products purchased on the site at no extra charge. At checkout, tick the "Gift wrap" box and the product you chose will be wrapped.

If the order confirmation did not reach your email, the My Baby customer service centre will be happy to help: by phone on 04-9563336 or by email at service@mybaby.co.il. The centre is open Sunday to Thursday 09:00-17:00 and Friday 09:00-13:00.

My Baby offers you convenient payment options on the site: products can be purchased in up to 12 instalments

You choose the delivery method at checkout, and the price depends on the address and the size of the order:

• Home delivery: ₪35
• Pickup point, small parcels: ₪20
• Large items such as strollers, beds and nursing chairs: ₪130
• Eilat and the Arava: ₪52
• Remote communities: ₪190

Delivery takes 5 to 8 business days. You can change the delivery method by calling customer service within an hour of the order confirmation, during the centre's opening hours.

Under the Consumer Protection Law, a completed purchase can be cancelled subject to the law. My Baby may, at its discretion and subject to the law, charge a cancellation fee of 5% of the price paid or ₪100, whichever is lower. Full details on cancelling a purchase are in our returns and exchanges policy.

You can exchange or return a product bought on the site in two ways: 1. Contact customer service to book a paid exchange courier (the price depends on the type and size of the product). 2. Come to the My Baby store and exchange it on the spot (please check in advance that the replacement product is in stock). Full details are in our returns and exchanges policy.

The My Baby customer service centre will be happy to help with any question. Opening hours: Sunday to Thursday 09:00-17:00, Friday 09:00-13:00, closed on Saturday. Phone 04-9563336, fax 04-9565335, WhatsApp 04-3741155, email service@mybaby.co.il. There is also a customer service desk in the store, open every day of the week from 08:45 to 17:00.