Statement accessibility MY BABY

My Baby Ltd. (hereinafter: My Baby or the "Company") attaches the utmost importance to the accessibility of all the services it provides, both in the physical space and in the online space, to all of its customers, wherever they may be.

My Baby Company has upheld its motto of acting with equality, without discrimination or bias, and makes efforts to provide a service accessible to the entire population in an equal and efficient manner and with the same level of comfort and quality as possible, in order to provide the same shopping experience to all visitors to the company's branches or to the websites it operates ("Website").

Below is a breakdown of the accessibility arrangements and adjustments made at our company in accordance with the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 2013:

Accessibility adjustments that have been made and are being made in My Baby:

1. Physical accessibility of the branch and the places where the service is provided, adaptation of the ways and means in which the service is provided, and conducting periodic accessibility tests.
2. Establishing an additional service channel – through the company's website and making the services provided there accessible.
3. Establishing a telephone service.
4. Appointment of an accessibility coordinator.
5. Providing periodic training to company employees.
6. Publishing information regarding accessibility arrangements in the company.

Accessibility coordinators in our company:

Accessibility Coordinator: Mr. Naguib Saleh
Contact options with the Accessibility Coordinator:
phone: 04-9563336
Mobile: 054-4865844
Email: najeeb.mybaby@gmail.com

If you encounter information or a service that you find inaccessible, defective or lacking, we invite you to contact us using one of the above methods and we will examine how the service can be corrected or improved or provided in an alternative manner.

Training and education:

In order to keep the service as accessible and convenient as possible over time, the company's staff (including service and sales personnel at branches and on the website) periodically undergoes training in the field of service accessibility and is instructed to assist as much as possible to enable efficient and quick access to the company's services.

Receiving the services:

Branch address: Yarka Industrial Area 2496700 P.O. Box 1037
My Baby branch hours of operation: Every day of the week 08:45-21:00
Telephone customer service: Sun-Thu 09:00-17:00, Friday 09:00-13:00, Saturday closed
Phone: 04-9563336, Fax: 04-9565335
Whatsapp / Messages: 054-5767566 / 050-6841204
Customer Service Reception 08:45-22:00
Email: service@my-baby.co.il
Amusement park operating hours: Mon-Thu 12:00-21:30 Sun, Fri, Sat 10:00-21:00 Holidays and vacations 10:00-21:30
Amusement Park Customer Service - Phone: 04-9563336
Whatsapp / Messages: 054-7852320

Accessibility arrangements at branches:

1. Parking spaces are assigned to disabled persons.
2. Accessible entrances.
3. Accessible elevators.
4. Hearing aids.
5. Aids for the visually impaired.
6. Services adapted for people with disabilities.
7. Public address system.
8. Visual public address system and accessible signage.
9. Accessible guidance board. Guidance position ("Intelligence") in branches.
10. Service stations are accessible for service while sitting or standing.
11. Waiting and resting areas.
12. The corners of the diaper.
13. Toilets designed for people with disabilities.
14. Automatic vending machines and drinking facilities.
15. In stores, where relevant: accessible reception desks and checkouts and accessible fitting rooms.

The above list is not exhaustive. If you encounter a service that is inaccessible or lacking to your liking, we would appreciate it if you would update our Accessibility Coordinator.

Telephone customer service:

Telephone customer service is open Sunday-Thursday 9:00 AM-5:00 PM, Friday 9:00 AM-1:00 PM, closed Saturday. Changes may occur on holidays and special occasions.

You can receive general information from the customer service line about the activities of the stores and the services offered at the branches, directions and access options to the branches, general information about the activities of the website, the products and services offered there. You can request assistance with everything related to the accessibility of the services (for people with disabilities and in general) and receive guidance on how to receive the services offered at the branches in alternative ways.

Receiving the service via the My Baby website:
Website address - www.my-baby.co.il.
This website is an accessible site at level AA (Israeli standard 5568).

We make great efforts to make as much information and services accessible as possible. This site has been adapted and technological aids have been added to help people with disabilities receive the services offered on it. To activate the accessibility add-on, click on the accessibility button with the "wheelchair" illustration/icon. You can access this button from any page on the site and change the settings found there.

The various options and settings:

Endpoints and browsers

The site has been adapted to different types of browsers and devices.

My Baby website supports browsers

Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, and Internet Explorer. We are working to update and add to the list of browsers.

Colors

The plugin allows you to change the display colors and adapt them for the color blind and visually impaired, add a blue light filter or a vivid color filter to reduce irritation/glare or flashes, customize the text colors or leave them in standard colors.

display

By clicking "Text Only" you can adjust the display to contain only text and links, without images. By clicking "Images Only" the text sections will be hidden.

emphasis

This element allows you to highlight links or titles.

Changing the display size

You can enlarge the display of text and images by clicking "+" in the appropriate menu. You can reduce the display size by clicking "–" in the appropriate menu. Another alternative: You can also do this by pressing ctrl and - "+" or "-" (this function is supported depending on the settings of the end device and browser).

Change font size

You can change the font size as needed.

Animations

You can turn animations (image, text, and page transitions) on or off.

Hearing and reading aids

You can activate the voice reading feature via the menu. Make sure that the end device supports audio playback.

Photos

Images on the site are accompanied by text describing the essence of the image.

Enable keyboard navigation

The menu allows you to activate the navigation function using the keyboard. You can move between sections using the Tab key, the arrow keys, and the ENTER key. The spacebar scrolls the page down. In cases where there is difficulty reaching certain parts of the site, alternative menus and additional options have been added.

Visual and content division

The page titles were edited in a uniform and clear manner, images were added for illustration alongside the text. There is a separation between the site content and display using appropriate code.

The above list is not exhaustive. In some cases, assistance in filling out forms on the website can be obtained by contacting customer service by phone.

Contact us:

Please do not hesitate to contact him in one of the suggested ways and make any comments and/or clarifications, any problems you may encounter during your visit to our branches and/or the online services we offer, and any special difficulties you may encounter regarding accessibility.

The accessibility statement was updated on 02.08.2020.